Privacy Policy
LUXE Skin, Hair and LASER Clinic, Rajkot
Effective Date: March 2026
LUXE Skin, Hair and LASER Clinic, Rajkot (“Clinic”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us through WhatsApp, request an appointment, make an enquiry, or otherwise communicate with us through our digital channels.
This Policy is intended to be read together with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations made thereunder. The DPDP Rules, 2025 require notices to be clear, standalone and understandable and to explain the personal data collected and the purposes for which it is processed.
1. Information We May Collect
Depending on how you interact with us, we may collect:
- Name
- Mobile/telephone number
- WhatsApp contact details
- Email address, if provided
- Appointment or enquiry details
- Information about the skin, hair or cosmetic treatment you are enquiring about
- Information voluntarily provided during consultation or communication
- Photographs or images voluntarily shared for consultation or treatment-related communication
- Treatment preferences and appointment history
- Billing or transaction information, where applicable
- Website usage information, such as browser type, device information, IP address and pages visited, where collected through cookies or analytics tools
Please do not send highly sensitive medical information, identification documents, payment credentials, passwords or other unnecessary personal information through WhatsApp unless specifically requested by the Clinic for a legitimate purpose.
2. How We Collect Information
We may collect information when you:
- Visit our website
- Click our WhatsApp button
- Send us a WhatsApp message
- Request an appointment
- Contact the Clinic by telephone
- Submit an enquiry or booking request
- Voluntarily provide information during consultation
- Interact with our website, subject to applicable cookie settings
3. Why We Use Your Information
We may use personal information to:
- Respond to enquiries
- Communicate with you through WhatsApp or telephone
- Schedule, confirm or reschedule appointments
- Provide information about our treatments and services
- Understand your requirements before a consultation
- Provide treatment-related communication
- Maintain appointment and clinic records
- Process payments where applicable
- Improve our website and services
- Maintain website security and prevent misuse
- Comply with applicable legal and regulatory requirements
- Handle complaints, requests and legal matters
We will not use personal information for unrelated purposes that are not reasonably connected with the purpose for which it was collected, except where permitted or required by applicable law.
4. WhatsApp Communication
Our website may provide a button or link that allows you to contact the Clinic through WhatsApp.
When you choose to contact us through WhatsApp, your communication is also subject to WhatsApp’s own terms, privacy policy and technical systems.
The Clinic may receive information that you voluntarily provide through WhatsApp, such as your name, telephone number, enquiry, appointment details, photographs or other information contained in your message.
We recommend that you share only information necessary for your enquiry or appointment.
For more information about WhatsApp’s privacy practices, please refer to the privacy information provided by WhatsApp.
5. Medical and Treatment Information
Skin, hair, aesthetic and laser consultations may involve information concerning your health, treatment history, allergies, medications, previous procedures, skin conditions or other treatment-related information.
Such information should be provided only when necessary for consultation or treatment.
We take reasonable measures to restrict access to treatment-related information to authorised persons who need it for legitimate clinic purposes.
6. Sharing of Personal Information
We do not sell your personal information.
We may disclose information where reasonably necessary to:
- Employees or authorised clinic personnel
- Technology or website service providers
- Hosting, website maintenance or IT providers
- Communication providers, including WhatsApp, where you choose to communicate through WhatsApp
- Payment service providers, where applicable
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
- Other service providers where disclosure is necessary to provide a requested service and permitted by law
Third-party service providers may process information according to their own terms and privacy practices.
7. Cookies and Analytics
Our website may use cookies and similar technologies for:
- Essential website functionality
- Security
- Website performance
- Analytics
- Understanding visitor behaviour
- Improving website experience
Non-essential cookies or analytics technologies may be subject to applicable consent requirements.
Please refer to our Cookie Policy for further information.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
However, no website, internet transmission, device or electronic communication system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including appointment management, treatment records, accounting, legal, regulatory, security and dispute-resolution requirements.
Certain healthcare, financial or legal records may need to be retained for longer periods where required by applicable law or legitimate professional requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal retention requirements.
10. Your Rights
Subject to applicable law and its commencement, you may have rights relating to your personal data, including:
- Requesting information about personal data processed by us
- Requesting correction of inaccurate information
- Requesting deletion of personal information where applicable
- Withdrawing consent where processing is based on consent
- Raising a grievance regarding personal data processing
The DPDP framework provides Data Principals with rights relating to access, correction, erasure, grievance redressal and consent withdrawal, subject to applicable provisions and exemptions.
You may contact us using the details provided below to exercise applicable rights.
11. Children’s Information
Our website and WhatsApp communication are not intended to encourage children to independently provide personal information.
Where services involve a child, information should be provided by a parent or lawful guardian and handled in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.
The updated version will be published on this page with a revised effective date.
13. Contact Us
LUXE Skin, Hair and LASER Clinic
Rajkot, Gujarat, India
Tel: +91-90819 63496
For privacy, data deletion, consent withdrawal or personal-data requests, please contact the Clinic using the above telephone/WhatsApp contact details or the contact method provided on our website.